Our Billing Policies

We make every effort to keep our gap payments to a minimum while maintaining the highest standards in imaging technology. The gap (also known as an out-of-pocket expense) is the difference between the private fee for an examination, and the rebate patients receive from Medicare.

Private billing

For privately paying patients, we require payment after your test or procedure. We can claim your rebate from Medicare on the spot. You then receive the relevant rebate from Medicare directly into your Medicare-nominated bank account.

Bulk billing

We bulk-bill all patients who hold a Pensioner Concession Card or Commonwealth Seniors Health Card at all sites for most procedures. For Department of Veteran Affairs patients, eligible examinations are paid by the DVA directly with no patient out-of-pocket expense.

Workers compensation

We require written pre-approval by the insurer before your appointment for a workers compensation or insurance claim.

Hospital patients

You will receive a separate account from us if you require any of our services during a hospital stay. This is because we are a separate entity from private hospitals and bill for our services separately. The hospital should explain this to you before your admission. Currently, private health insurers do not cover radiological procedures for out-of-hospital patients.

Accepted payment forms

We accept all major credit and debit cards (except Amex) and cash payments.
Please note that we do not accept personal cheques.