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How to sign up and FAQs

We understand that having your medical images taken is only one of the many important steps in managing your own healthcare.

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We understand that having your medical images taken is only one of the many important steps in managing your own healthcare.

When you register for our secure online patient portal, you will experience:
  • Instant access to all your examination images taken with us.
  • Electronic access to your written reports.
  • The freedom to keep your examination history in one secure digital home – meaning one less thing to worry about.
  • Web-based access anytime from anywhere on any suitable device (eg smart phone, computer or tablet).
  • An intuitive and user-friendly interface.

How to sign up:

  • Request access to our Patient Portal from any of our friendly reception staff who will print you a personal and secure access code.
  • Wait for your registration confirmation email.
  • Complete the registration, using the secure code we give you from reception. You will need to create a username and password.

Bookmark our site to access our Patient Portal quickly in the future.


How quickly will I get access to my examination results on the Portal?

Your examination results come in two parts; the images – which are needed for analysis by our Radiologists and the written report – which details the findings of your examination.
Images are usually available via the Portal after your examination has concluded. The report will be available on the portal a number of days after the report has been sent back to your referring practitioner. You will be asked to return to that practitioner for the results and clinical explanation.

Can I post images to my social media feeds?

Once you have access to your images it is up to you what you share online. The portal enables you to download your images, which you can use as you see fit.

How secure is this Portal?

The portal itself does not store medical information – it is a window to access your information directly from our organisation’s radiology systems. We do, however, store some personal information (e.g. name, date of birth). It is important that you carefully guard your access details and consider how you make your personal information available to others to protect your personal information.

What happens if I visit one of your other locations or another Radiology practice or Hospital x-ray department - will I have access to all those scans too?

Your account is specific to us and, as this functionality is to support our own patients, your account will enable you to access all your examination history from us. To access examinations electronically from other practices or Hospital x-ray departments please contact those providers separately.

What happens if I forget my password?

Like many online applications, there is a ‘forgot password’ feature to make it as easy as possible and if you have any problems, contact us and we can help.

Do you charge for use of your Patient Portal?

No, as part of our service to you there is no charge for this enhanced service.

Who looks after the technical side of this Portal?

While the Patient portal is technology developed by our supplier, Intelerad Medical Systems, it is totally supported and integrated by us. If you have any questions you can contact us directly.


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